Refund Policy

Last updated: 7 November 2026

Graph Tree is operated by PULSE ADVISORY - FZCO (Dubai, United Arab Emirates). Payments are processed by Paddle.com, our merchant of record, which also issues refunds.

14-day money-back guarantee

If you are not satisfied with Graph Tree Pro, you can request a full refund within 14 days of any payment, including subscription renewals and day or week passes. No reason is needed.

How to request a refund

To request a refund, email support@graph-tree.com from the address on your account, including the order ID shown on your Paddle receipt. We aim to acknowledge requests within 2 business days, and approved refunds are typically settled by Paddle within 5 to 10 business days to the original payment method. A refund ends Pro access for the refunded period.

Cancelling a subscription

You can cancel monthly or yearly plans at any time from "Manage subscription" in your account menu or from your Paddle receipt. Cancelling stops future renewals; you keep Pro until the end of the period already paid. Cancelling on its own is not a refund; ask for one within 14 days if you want your last payment back.

Your rights

This policy does not limit any rights you have under the consumer law of your country.

Contact

PULSE ADVISORY - FZCO, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE · support@graph-tree.com